Sandata App Method:
Download the Sandata Mobile Connect app.
Use your Sandata ID given from the HHA, search for the patient, click start time in and end time to complete EVV.
Sandata Call In Method:
*** For Medicaid patients only, you will need your own individual Sandata call in number to confirm EVV for this company. It will consist of the following information with your own personalized number
Electronic Visit Verification Calling Instructions
Employee name: ______________Santrax ID:___#######_
Client Name:_______ID:_______________
Calling IN
1 Dial 844-822-1689
2 For English press 1, for Spanish press 2
3 When prompted enter your Santrax ID (above)
4 Santrax will say “Is this a group visit?, press 1 for Yes, 2 for No. You always press 2. We do not have group visits.
5 Santrax will say “ Select 1 for call in, 2- for call out”
6 Press 1 to CALL IN
7 Santrax will say “Received at (Time). Please enter first client ID or hang up as done” – Enter client ID (above), do not hang up
8 Santrax will say “Please enter second client ID or hang up as done”
9 Hang up.
Calling OUT
1 Follow steps 1-5 above
2 Press 2 to CALL OUT
3 Santrax will say “Received at (Time). Please enter first client ID or hang up as done” – Enter client ID (above), do not hang up
4 Santrax will say “Please enter services ID”
Enter 119 for PT
Enter 120 for OT
Enter 121 for ST
5 Santrax will say “Your entered (service). Please press (1) to accept (2) to retry
6 Santrax will say “Enter number of tasks”
7 Always press (0) for number of tasks
8 Santrax will say “You entered (number of tasks). Please enter second client ID or hang up as done”
9 Hang up.
